Yes, we are indeed talking about the facial recognition feature. And while some are skeptical to use it, due to security concerns, most are more than happy to simplify their authentication process. However, some users are claiming that this built-in security measure doesn’t work for them, and we’re about to show you how to fix Windows 11 Hello Face not working.

Why is Windows Hello face not working Windows 11?

There are multiple reasons for this issue, and in most cases, it’s a bad driver that is causing it, so you might need to update or reinstall it. Policy settings can also cause the issue, so adjustment might be necessary. Lastly, a bad update can cause all sorts of problems with Windows 11, but you should be able to fix that using our solutions.

How do I fix windows Hello face recognition in Windows 11?

1. Reinstall the biometric driver

You can most probably run into face recognition issues on Windows 11 due to driver incompatibility. Hence, apply the following steps to resolve it quickly on your PC.

  1. To fix the Windows 11 Hello Face not working issue, press the Windows key + X and select Device Manager.

  2. Expand the Biometric devices section.

  3. Right-click the device driver and choose Uninstall device.

  4. Click on Uninstall to confirm. SPONSORED

  5. Once the driver is removed, restart your PC to install it again.

It’s also advised to update all your drivers if you want to avoid problems such as this one. There are multiple methods that you can use, but for the best results, it’s advised to use specialized driver updater software. By using DriverFix, you can update multiple drivers on your PC with just a single click, and the software will automatically scan your PC for any outdated drivers. ⇒ Get DriverFix

2. Edit the Group Policy

3. Reset facial recognition settings

4. Rollback the camera driver

5. Uninstall recent updates

How do I activate the facial recognition feature on Windows 11

However, if your device is incompatible with this technology, the button will be grey and a message will be displayed just above it. This is pretty much all you need to know about setting up the facial recognition feature on your Windows 11 device, and why it wouldn’t work. In case you have additional problems, you might want to check our how to install Hello face driver guide for more information. Was this article helpful to you? Let us know in the comments section below.

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