In this guide, we will discuss all the available fixes to resolve this sound problem after discussing the causes.

What causes the Webex microphone is not working issue?

There could be various reasons for this audio-related problem. Some of the popular ones are: 

Outdated audio driver – If your device’s audio drivers are obsolete, you may face audio problems, such as the microphone not working. Webex doesn’t have the necessary permission – The issue can occur if the Webex app doesn’t have permission to access your device’s microphone. Webex settings are altered – If you have made any changes to the audio settings on the Webex app, check them; these can also cause an issue. Check the physical connection – If your USB port is not working correctly, your headset connected via it will also not work properly. Unplug the headsets and plug them into another port.

What can I do to fix the Webex microphone is not working?

Before diving into detailed troubleshooting, make sure you check these quick fixes to resolve the issue: 

You have selected the right mic. Turn off the mute button on your device and the headset. Unplug and replug your headset. Check if there is any Windows update pending.

1. Verify Webex has the necessary permissions

1.1 Check permission from Windows Settings

1.2 Check browser settings for permissions

2. Enable the automatically adjust the volume feature

3. Change Webex audio settings

4. Update drivers

4.1 Update drivers manually

4.2 Use a third-party tool

Keeping drivers up to date is essential for the smooth functioning of your computer. However, doing it manually can be risky and time-consuming. Therefore, it is advised to use a third-party tool like DriverFix. This driver updater can swiftly scan and update drivers in a few clicks. Follow these steps to update drivers: 

5. Troubleshoot the microphone

So, these are methods you can use to fix the Webex microphone not working. Try them and let us know which worked for you in the comments below.

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