This can be caused by a corrupted keyboard driver, but there are many other causes for this problem. In this article, we have listed a few ways to troubleshoot and fix the keyboard and mouse working in BIOS and not in Windows issues on HP and laptops.

Why is my keyboard working in BIOS but not working in Windows?

BIOS settings – Sometimes, BIOS settings can cause this issue to appear. To fix it, access BIOS and change them accordingly. Driver issues – In some instances, your drivers can cause this problem, so it’s advised that you update your drivers. Compatibility issues – Few users reported that the Intel Integrated Sensor Solutions driver was causing issues, but after disabling it, the problem was gone.

How do I enable the virtual keyboard on Windows?

On login screen

In Windows

Once you enable virtual keyboard, use it to complete all solutions listed in this guide.

What can I do if the laptop keyboard works in BIOS but not in Windows 10?

1. Connect an external keyboard and adjust your BIOS settings

2. Update drivers

2.1. Update manually

One way to fix Windows 10 errors is to update the system manually. This simple method can solve some complex problems that affect other drivers. If your Asus keyboard works in BIOS but not Windows, try updating your drivers.

2.2. Use an advanced tool

Incompatible, missing, or corrupted drivers are the common reason for keyboard and touchpad malfunction.

3. Disable Intel Integrated Sensor Solutions driver

It is important to Disable the Intel Integrated Sensor Solutions device and not uninstall it. Disclaimer: this program needs to be upgraded from the free version in order to perform some specific actions. Uninstalling the device will prompt Windows 10 to reinstall the device after the restart, so simply disable it. SPONSORED After the restart, check if the keyboard and mouse not working in Windows 10 but works in BIOS issue is resolved. This error seems to occur due to a malfunctioning sensor in the 2-in-1 touch-enabled HP devices. Try installing the latest Windows and HP update to apply any fixes the manufacturer releases.

4. User System Restore Points for recovery

Your PC will now restart after successfully restoring your PC to the selected Restore Point. After the restart check if you can use the keyboard and touchpad on your laptop.

5. Attempt repair with Windows installation media 

Wait for the repair tool to scan the system for issues and fix them, if any. After the restart, check if the keyboard and mouse work in BIOS, not the Windows 10 problem is resolved. If not, clean installing Windows may be your only option.

How can I clean install Windows 10?

Clean installing Windows will delete all the data in the installation drive. So, backup your valuable data before proceeding with a clean install. Follow our guide on how to clean install Windows 10 for more instructions. The keyboard working in BIOS but not in Windows can occur due to a driver glitch or system file corruption, but hopefully, our solutions helped you fix the issue. Did you find a different solution? Share it with us in the comments below.

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