Here, in this post, we will discuss the possible scenarios that might have caused the issue and the potential fixes to resolve the problem.

Why is my toolbar not responding in Excel?

There could be various reasons why the Excel toolbar/menu is not responding to the mouse; some of the popular ones are: 

Excel is not updated – If you have an old version of Excel downloaded on your Windows, it might not be compatible with your computer, causing the toolbar issue. Customized add-ins – If you have installed add-ins or have made changes to the toolbar, the customization could interfere and cause the issue. Corrupted program files – If the Excel files or the app itself is damaged, it might cause the toolbar to stop working. Third-party software interference – If you have any other similar software running in the background, it could conflict with Excel. It may cause the toolbar to stop responding to the mouse.

What can I do if the Excel toolbar is not working?

Before moving to the detailed troubleshooting steps, please make sure you go through these quick fixes: 

Close and reopen Excel. Check for updates for Excel.

If you still can’t access the toolbar on Excel using your mouse, then follow these steps:

1. Run Windows in a Clean boot environment

Press Windows + R to open the Run window. Type msconfig and press Enter to open System Configuration. Go to the Services tab, remove the checkmark for Hide all Microsoft Services and click Disable all. Now switch to the Startup tab, and click Open Task Manager. Go through the items listed. Right-click all the Enabled items one by one and select Disable. Close the Task Manager. Click Apply and OK to close System Configuration.

2. Start Excel in safe mode

3. Disable add-ins

4. Reset Toolbar settings

5. Repair Microsoft Excel

6. Contact Microsoft Support

You need to contact Microsoft customer support if nothing has worked for you. Explain the situation and everything you have tried to help them assist you better. So, these are the things you need to try to fix the Excel toolbar not working. Try them and let us know what worked for you in the comments below.

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